Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account registration information (name, email, phone number, company name)
• Payment and billing information
• Communications with us (support requests, feedback)
• Content you upload or transmit through the Service

1.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Log information (IP address, browser type, access times)
• Device information (hardware model, operating system)
• Usage information (features used, actions taken)
• Behavioral analytics (interaction events, session replay, and heatmap data)
• Cookies and similar tracking technologies

1.3 Call and Message Data

For users of our communication features, we may collect call recordings, transcripts, SMS messages, and related metadata as necessary to provide the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalize and improve your experience
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us permission to share

We do not sell your personal information to third parties.

We do not share, sell, rent, or disclose mobile phone numbers, text messaging originator opt-in data, or messaging consent data with third parties or affiliates for marketing or promotional purposes. We may share limited messaging-related data with telecommunications providers (such as Twilio) and mobile network carriers solely for the purpose of delivering and supporting SMS and voice communications, including compliance and fraud prevention.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Data portability
• Opt out of marketing communications
• Withdraw consent where applicable

SMS Opt-Out: If you are receiving SMS messages through our platform, you may opt out at any time by replying STOP to any message. Standard message and data rates may apply.

To exercise these rights, please contact us at the information below.

7. SMS and Voice Communications

7.1 Platform Purpose

Deep Disco provides a platform that enables businesses ("Businesses") to communicate with their own clients via SMS text messages and voice calls for service-related purposes. These communications may be manually initiated by the Business through the platform and include discovery interviews, appointment reminders, follow-up messages, staffing candidate intake, employer job order intake, interview scheduling, placement-process follow-up, and other service-related interactions.

For staffing workflows, messages are limited to active candidate, employer, or placement matters with direct recipient consent. Deep Disco is not used to sell candidate or client leads, transfer SMS consent, or send third-party lead generation, affiliate marketing, or unrelated recruiting broadcasts.

7.2 Authorization and Consent

Deep Disco does not send SMS messages or initiate voice calls without explicit authorization from the Business using our platform. Businesses are solely responsible for obtaining all legally required consent from their clients before initiating any SMS or voice communications through Deep Disco. This includes compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all other applicable laws and regulations. Communications are sent only to clients with whom the Business has an existing relationship.

For SMS text messaging, Deep Disco-supported consent is collected through a client invitation email where the client selects Text Opt In, or through an initial SMS opt-in request where the client replies YES before messaging continues.

7.3 Message Frequency and Rates

Message frequency varies based on the nature of communications between Businesses and their clients. Standard message and data rates may apply depending on your mobile carrier and plan.

7.4 Opt-Out Rights

End users may opt out of SMS messages at any time by replying STOP to any message received through our platform. Upon receiving a STOP request, we will confirm the opt-out and cease sending further messages to that phone number. You may also reply HELP for assistance or contact the Business directly.

For complete details about our messaging practices and consent requirements, please see our SMS & Voice Communication Consent Disclosure at https://deepdisco.ai/consent .

8. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

8.1 Microsoft Clarity and Microsoft Advertising

We use Microsoft Clarity (and may use Microsoft Advertising integrations) to understand how users interact with our website and app through behavioral metrics, heatmaps, and session replay so we can improve and market our products and services.

Data used for these purposes may be collected through first-party and third-party cookies and similar tracking technologies. We also use this information for site optimization and fraud/security analysis.

By using our website where Clarity is active, you acknowledge that Deep Disco and Microsoft may collect and use this usage data as described in this Privacy Policy.

For more details on how Microsoft collects and uses this data, see the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement .

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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